17 days
The Everest region is home to some of the classic Himalayan treks, but none are more spectacular without the commitment of any technical climbing than the ambitious Everest High Passes trek, which takes you over the Kongma La (5535m), Cho La (5368m) and Rnjo La (5360m) passes, up to Everest Base Camp and through the Goyko Valley and Lakes.
This trip is one of the best adventure treks Nepal has to offer in one of the most scenically dramatic places on earth, with awe-inspiring mountain views up close.
You will experience the warm hospitality and unique culture of the Sherpa people as well as the local wildlife and flora as you traverse the three stunning passes of Renjo, Chola and Kongma La that surround the Khumbu valleys, overshadowed by numerous Himalayan giants between 6600m and 8848m (Everest).
This is an ideal trek for those who have a passion for mountains and want to spend some time in a harsh but beautiful mountain environment. Armed with a good level of mental and physical fitness and a positive attitude anyone can enjoy this adventurous trek.
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It is strongly advised that you arrive in Nepal at least 1 full day before the intended start date of your trek. This will give you the opportunity to allow for any jetlag and to obtain any additional items you may require in the numerous trekking and climbing supply shops in Kathmandu.
An airport pick up and hotel on arrival can be arranged easily for you if you wish and we will be on hand to assist you in picking up any items you need or want and to arrange tours of Kathmandu’s numerous cultural sites.
Guest Lodges, sometimes called Teahouses, along the way provide good accommodation and a considerable choice of well-prepared meals. However, it is advisable to bring your own sleeping bag, as during the high season, bedding can be in short supply and it can get very cold at the higher altitudes.
An early morning 45 minute flight from Kathmandu Domestic Airport propels us into the Everest region of Nepal. The landing at Lukla airport (2800m) is spectacular and on arrival we are greeted by our trekking crew who organise the luggage and hustle us off for tea. After lunch we start in earnest, setting off to Phakding (2800m), 3 hours trek to the north. Our route takes us past hotels, shops and airline offices to the edge of the Lukla plateau where the path drops to meet the intersection of the Jiri trail at Chablung. From here we follow the Dudh Kosi river north through the village of Ghat and then finally to Phakding where we spend the night. 45 minute flight to Lukla and 3 hour trek to Phakding. An airport pick up and hotel on arrival can be arranged easily for you if you wish and we will be on hand to assist you in picking up any items you need or want and to arrange tours of Kathmandu’s numerous cultural sites.
From Phakding we continue north up the Dudh Kosi valley, staying 100m above the river on its west bank. The trail leads us to Jorsale (2810m) where we enter the Sagarmatha National Park. Sagarmatha is the Nepali name for Mount Everest. We continue along an ever-steepening trail to Namche Bazaar (3440m) and en route we cross the spectacular suspension bridge high above the Bhote Kosi and Dudh Kosi rivers and shortly after glimpse our first views of Everest, way off to the north-east. The trail to Namche is steep and long, but eventually we reach this remarkable Sherpa capital perched high on the hillside and dominated to the east by the immense mountain of Kwangde (6187m). 6 hour trek to Namche Bazaar.
The main purpose of today is to acclimatise to the thinning air and reduced levels of oxygen at this altitude before we continue upwards towards the Everest Base Camp. Ascending too quickly can bring forth the symptoms of Acute Mountain Sickness (AMS), which can be fatal, so it is very important that we take today to allow our bodies some extra time to adjust, grow some more red blood cells and rest before we continue on our journey upwards. We can spend the day browsing the local shops, visiting the National Park Visitor Centre or by taking a side trip to Thami or Khumjung. Namche is a great place to hang out by taking in the stunning mountain views, observing the trading of visiting Tibetans or listening to the stories of departing mountaineers.
From Namche the trail brings us north-east on a direct line to Everest, starting up the hill behind Namche and continuing along the reasonably flat trail high above the Dudh Kosi river. Ahead of us we can see one of the most beautiful mountains in the Khumbu – Ama Dablam (6856m), as well as Everest still far off in the distance. We pass through the settlement of Sanasa before making our descent to the Dudh Kosi and the village of Phunki Thanga. From here it is a steep long climb back up the side of the hill to where Tengpoche monastery is located. As we enter the grounds of the monastery we are welcomed by some of the most magnificent mountain views in the world encompassing a panorama of Himalayan giants and Everest as it peeks above the Lhotse-Nuptse ridge. 6 hour trek to Tengpoche.
The path initially descends through beautiful rhododendron forests and reaches a bridge across the Imja Khola where the river rushes through a narrow gorge, and from here it is a short walk to the settlement of Pangboche (3860m). After this point the trail and surroundings become distinctly alpine in appearance as we start to trek above the natural tree line. Our route is relatively easy, with a gentle climb towards Dingboche at 4410m. Dingboche is a long thin settlement nestled below a ridge that separates it from its neighbour Pheriche, at which there is a Himalayan Rescue Association medical centre. To the east we have fantastic views of Lhotse (8501m) and the popular climbing peak of Island Peak (6189m). 6 hour trek to Dingboche.
We leave the stone walled fields of Dingboche behind as we trek through the Imja Khola valley as Lhotse rises up on our left and Ama Dablam towers on our right. Island Peak (Imja Tse) is high up ahead as we reach the small camp of Bibre and thereafter the trail is intersected by icy streams as we are surrounded by glaciers and massive snowy mountains soon coming to the village of Chhukung. 4 hour trek to Chhukung.
Before we advance to the Kongma La pass, an extra acclimatisation day in Chhukung is strongly recommended. The views from Chhukung further up the valley towards Island Peak (6189m) and all around are amazing. Energy permitting, we can choose to hike to the top of Chhukung Ri (5550m) nearby, which offers stunning views of Lhotse, Island Peak, Ama Dablam, Makalu and several others.
Kongma La is highest pass on our trek and because there will be no tea shops along the way we have will to carry plenty of water and snacks for today’s excursion. The trail is not set and we can either climb over the hill northwest of Chhukung, over the moraine of the Nuptse Glacier or we can follow a trail high above the Niyang Khola. We can enjoy great views of Island Peak valley while we ascend along the east side of the Niyang Khola valley, before turning west and entering a wide basin dotted with small frozen lakes. The trail rises until we reach Longma La and behind us lays a landscape of icy lakes, including the Khumbu Glacier. The final descent is the most difficult part but upon climbing up the far side the trail turns north through the Khumbu Glacier and takes us to Lobuche. 7 hour trek to Lobuche, via Kongma La.
Everest Base Camp is our destination today and with a long day ahead we rise early and continue along the western side of the broad Khumbu Valley as we trek to over 5000m for the first time. Due to the somewhat difficult terrain and high altitude it is important that we take our time here and hence progress can be slow. The pyramid peak of Pumori (7145m) comes into view soon and underneath this we see the small dark peak of Kala Pattar (5545m). The trail then descends down to the small settlement of Gorak Shep (5160m) where we take a well deserved break for lunch. Refuelled and rested we continue along the side of the Khumbu Galcier, past the Indian army’s mountaineers memorials up to the site of Everest Base Camp. Everest Base Camp (EBC) offers up amazing views of Nuptse (7861m), Khumbutse (6636m) and Pumori (7161m), although not Everest itself. The high point of the trek EBC can be home to an eery hustle and bustle at this altitude and depending on the time of year, the colourful tents of mountaineers, with Everest summit on their minds, can be scattered around the base camp area. After taking in Everest Base Camp, we make our way back down to Gorak Shep, the location of our overnight stay. 8 hour trek to Gorak Shep via Everest Base Camp.
Rising early again before dawn we trek up to Kala Pattar to take in the spectacular sunrise above Everest. The ascent takes around 2 hours of steady walking but from the summit we are able to see many of Everest’s key features including the South Col from where Hillary and Tenzing made their first ascent in 1953. Kala Patter offers up the greatest mountain view in the world and after taking our pictures of Everest and the surrounding Himalayan giants we descend back to Gorak Shep. After a warm breakfast we continue on back to the village of Lobuche. 8 hour trek to Lobuche via ascent of Kala Patthar.
Today’s route branches off from the main trail after Lobuche as we are treated to views of Ama Dablam and Kangtega-Thamserku as the vast Chola lake spreads below Cholatse (6440m) beside us. Reaching Dzongla we overnight at one of the basic lodges in the village. 4 hour trek to Dzongla.
The climb to Cho La can be tricky and today is going to be one of the toughest days on our trip. The trail brings us down to a river basin before we ascent back up the steep other side offering up views of the Chola Lake, Ama Dablam to the south and Cholatse to the west. The final climb to Cho La is rocky and the path curls around the mountain as we reach the top. From Cho La the sight of majestic Himalayan peaks in every direction is breathtaking and we take some time here to stop and take it all in. We descend on the other side from Cho La following the mountain down to Thangnak village and the Ngozumpa glacier edge, the longest glacier in Nepal. When we reach the other side of the glacier we catch a glimpse of Taboche Tsho, the second Gokyo lake and a short distance thereafter is Dudh Pokhari, the third. Gokyo village, which stands on the edge of Dudh Pokhari, is our stop for the night. 8 hour trek to Gokyo, via Cho La.
The main purpose of today is to give ourselves some more time to acclimatise to the altitude and take some rest if needed. Energy permitting however, we can take the opportunity to trek up the nearby Gokyo Ri (5457m), which offers on the best viewpoints of Everest in the region. We can also explore the spectacular fourth and fifth lakes in the area, Thonak Tsho and Ngozuma Tsho. The northern part of Ngozuma Tsho provides fantastic views of Cho-Oyu base camp and the biggest glacier of the world, the Ngazumpa glacier. 6 hour round trip trek up to Gokyo Ri and 4/5th lake, before returning to Gokyo village.
Rising at dawn we head out from the Gokyo valley and leave the main trail as we turn towards the Renjo La trail by Dudh Pokhari. After about 3 hours,we reach Renjo La, which offers up stunning views of Everest, Lhotse, Cholatse and Taboche. Following on down the other side of the pass the trail brings us down a stone staircase to the bank of a small lake, Angladumba Tsho. The descend can be awkward if there is ice on the path but along the way we can see Relama Tsho and Renjo lake. Our route brings us through a narrow valley filled with giant boulders to Lunde village and then Marlung, on the east bank of the Bhote Kosi river. 8 hour trek to Marlung, via Renjo La.
Today’s trail follows a traditional route used for centuries by Tibetan traders and passes through the valley of Langmuche Khola and on to Thame. Thame is a growing village with a few lodges and stunning views of the mountains Thamserku, Katenga, Kusum Kangguru and others. Thame is also home to a famous Buddhist monastery, some 300 hundred years old, which can be visited if you wish. After crossing a bridge we reach Samde and then then descend to Thamo village, home to another monastery called Kari Goma, a nunnery and home for Buddhist nuns and monks. Continuing on, past the world’s highest hydroelectric power station, we come to Phurte, where the Laudo monastery, popular with westerners for Buddhist retreats and mediation is situated. Eventually, we reach Namche again and rest there for the night. 6 hour trek to Namche.
Today is the final day of our trek and it brings the conflicting feelings of relief and sadness as we retrace our steps along the trail above the Dudh Kosi. Descending steeply out of Namche we cross the suspension bridge below and get our last views of Everest for now. After lunch at Phakding we continue down the path, before turning off the main Jiri route and arriving back to Lukla by mid-afternoon. 8 hour trek to Lukla.
The short return flight brings us back to the hustle and bustle of Kathmandu where you will be transferred back to your hotel by mid-afternoon. 45 minute fight to Kathmandu. Weather conditions at Lukla can affect flight times and departures so we therefore advise you to have at least 2 extra days in your itinerary between your expected Everest trek completion date and your departure flight from Nepal. In the case of emergencies you can take a shared Helicopter, which can fly in conditions not suitable for planes, from Lukla to Kathmandu at an extra cost.
March to May is one of the best times to trek with lots of flowers in bloom, especially rhododendrons in the mountains. While the sky may not be crystal clear as during the autumn months, it is the second busiest season for trekking and mountaineering.
June to August are wet but the mountains and hills are covered with lush, full green forests and vegetation. The daily cloud coverage means that mountain views are not guaranteed but as very few people travel during this time it can present the perfect opportunity for people to explore the trails and nature in quiet.
September to November are the busiest trekking months due to predictable weather and mostly clear skies. The mountain views are spectacular but the most popular trails can become quite busy.
The winter months of December to February are good to trek due to the clean skies and the reduced number of trekkers. However, you should be prepared for cold temperatures.
Our guides are trained in First Aid and have significant experience in trekking this and many other routes throughout Nepal. Safety is our foremost priority and our staff will be available for any issues, and alert to any symptoms of illness,v that may come up.
Altitude problems, Acute Mountain Sickness (AMS), can be life threatening and can occur at any point above 3000m. Our trip itinerary has been designed specifically to allow you to have enough time to acclimatise to the altitude as our height increases. Our guides are very experienced and will act in accordance with the seriousness of any mountain sickness suffered. The easiest and best remedy for AMS is to descend quickly, so never ignore the symptoms and please talk to your guide or leader if you feel unwell. They are trained to manage the logistics and assess the situation continually to make sure that you have a safe trip and enjoy yourself.
This is one of the more adventurous treks in Nepal with three high passes above 5000m, Everest Base Camp and Gokyo Ri on the itinerary. Therefore, this trek is demanding and days may involve walking for between 4 and 9 hours and will become more strenuous as you gain elevation, especially over 4000m. While most people can manage this trek, some regular walking and hiking exercise beforehand defiantly helps. Anybody with some reasonable level of physical fitness and a positive frame of mind can enjoy it, but people with any chronic or heart disease should not consider taking this trek.
The most common way to travel to the Sagarmatha (Everest) National park is via the 45-minute domestic plane ride from Kathmandu to Tenzing Hilary airport at Lukla. The airport’s landing strip is famously short and at an altitude of 2800m, flying in and out of this airport provides some of the most memorable experiences for anyone who undertakes a trek or climb in the Everest region.
Sagarmatha (Everest) National Park is located in the remote area of Solukhumbu in eastern Nepal and encompasses the world’s highest mountain, Everest (8848m) or Sagarmatha (the Nepali name for Everest) and many other Himalayan giants, such as Lhotse (8516m), Cho-yo Ama Dablam (8201m) and Pumori (7161m). This vast region contains multiple routes and offers a good standard of amenities for visiting trekkers.
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Clean Travel does not endorse any Members or any Group Tours. In addition, although these Terms require Members to provide accurate information, we do not attempt to confirm, and do not confirm, any Member’s purported identity. You are responsible for determining the identity and suitability of others who you contact via the Services. We will not be responsible for any damage or harm resulting from your interactions with other Members. By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Clean Travel with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members via the Services regarding any bookings or Listings made by you. This limitation shall not apply to any claim by an Operator against Clean Travel regarding the remittance of payments received from a Traveller by Clean Travel on behalf of an Operator, which instead shall be subject to the limitations described in the section below entitled “Limitation of Liability”.
If you are an Operator and a booking is requested for your Group Tour via the Services, you will be required to either confirm or decline the booking using Clean Travel Messaging System within the specified timeframe (which is generally within 48 hours of when the booking is requested, as cancelled. If you are unable to confirm or decide to decline a booking of an Group Tour within the specified timeframe, any amounts collected by Clean Travel for the requested booking will be ndsnded to the applicable Traveller’s credit card and any pre-authorisation of such credit card will be released. You understand and agree that once a Traveller requests a booking of your Group Tour, the price for such booking may not be altered after you confirm the booking without first obtaining the Travellers consent which must be done using Clean Travel Messaging System. If you have not yet confirmed the Traveller’s booking you can amend the price, details, add discounts, food funds, single supplements and other local payment so long as you advise the Traveller of these changes via the Clean Travel Messaging System before you confirm the booking to allow Travellers to consent to your changes. Any attempts to take the conversation or transaction outside Clean Travel’s Messaging System before a booking has been confirmed my result in suspension or cancellation of your Account. When a booking is requested via the Services, we may share with you the first and last name of the Traveller who has requested the booking in the Clean Travel Messaging System. The Deposit amount displayed on the booking page is set by you. Where applicable, Taxes may be charged in addition to the Group Tour Cost.
The Group Tour Cost and applicable Taxes are collectively referred to in these Terms as the “Total Cost”. The amounts due and payable by a Traveller solely relating to an Operator’s Group Tour are the “Group Tour Cost”. Please note that it is you and not Clean Travel which determines the Group Tour Cost and you agree this Cost will be exactly the same Cost stated on your website. Unless otherwise stated, if the Departure is 60 days or more from the booking date, Clean Travel will only collect the Deposit at the time of booking confirmation (i.e. when you confirm the booking within the specified timeframe). Unless otherwise stated, the Balance of Payment (defined as the Group Tour Cost minus the Deposit) will be automatically collected from the Traveller by us, 60 days prior to the departure date. After you confirm a booking, you are responsible for invoicing Clean Travel for the original tour price listed in the cleantravel.org tour listing at the point of booking request (which must correspond to the pricing on your website) minus Clean Travel’s Service fee. Clean Travel’s Service fee is displayed in your Clean Travel Dashboard. Invoices are to be emailed to partnerinvoices@cleantravel.org. Invoices must have a payment due date of the 5th business day of the next calendar month after the tour departure date. Each tour booking must have its own invoice. Clean Travel will pay the Net Amount (defined as being the Group Tour Cost minus the Service Fee) to your nominated bank account as long as the pay-out amount is above US $500. We are not responsible for delays in remitting Group Tour Fees, which can vary based on the bank, currency, location, etc. We are responsible for emailing the Traveller with a booking receipt for their payments. You are responsible for emailing any documentation and vouchers to the Traveller. Select tours are packaged by Clean Travel and branded as “Clean Travel Exclusive”. These exclusive offers are limited in time and may only have a single departure date. Clean Travel is the managing tour operator for these tours. Clean Travel Exclusive works with local ground suppliers, who will be your primary point of contact during the tour. Clean Travel Exclusive offers require a deposit payment of 20% for all departures where the booking date is 20 days prior to the departure, at which time the full payment will be taken from the credit card provided at the time of booking. All payments are non refundable. All other booking and financial terms for travellers above apply to Clean Travel Exclusive offers.
Each Operator hereby appoints Clean Travel as the Operator’s limited agent solely for the purpose of collecting payments made by Travellers on behalf of the Operator. Each Operator agrees that payment made by a Traveller to Clean Travel shall be considered the same as a payment made directly to the Operator and the Operator will make the Group Tour available to Traveller in the agreed upon manner as if the Operator has received the Part Payment. In accepting appointment as the limited authorised agent of the Operator, Clean Travel assumes no liability for any acts or omissions of the Operator. Operators acknowledge and agree that Clean Travel reserves the right, in its sole discretion, to introduce and collect other fees from you in accordance with the Modification Section of these Terms. Please note that Clean Travel will provide notice of new fees via the Services, prior to implementing such new features.
The Operators, not Clean Travel, are solely responsible for honouring any confirmed bookings and making available any Group Tours reserved through the Services. If you, as a Traveller, choose to enter into a transaction with an Operator for the booking of a Group Tour, you agree and understand that you will be required to enter into an agreement (including releases) with the Operator and you agree to accept any terms, conditions, rules and restrictions associated with such Group Tour imposed by the Operator. Operators may not change the Group Tour Cost after a booking has been confirmed unless the Operator asks for your Consent via the Clean Travel Messaging System (changes might include additional services that you request from the Operator). If a booking has not yet been confirmed by the Operator, the Operator may change the price, details, add discounts, local payments and other services requested by you but the Operator must notify you of this change via Clean Travel’s Messaging System and you must consent to this change before the Operator can confirm your booking. You acknowledge and agree that you, and not Clean Travel, will be responsible for performing the obligations of any such agreements, that Clean Travel is not a party to such agreements, and that, with the exception of its payment obligations hereunder, Clean Travel disclaims all liability arising from or related to any such agreements. You acknowledge and agree that, notwithstanding the fact that Clean Travel is not a party to any agreements between you and the Operator, Clean Travel acts as the Operator’s payment agent for the limited purpose of accepting payments from you on behalf of the Operator. Upon your payment of amounts to Clean Travel which are due to the Operator, your payment obligation to the Operator is extinguished, and Clean Travel will remit to the Operator the difference between the Group Tour Cost minus the Service Fee (defined below). The secure payment provider that Clean Travel uses to process all payments is Stripe. The Booking Page for a Group Tour will specify the Total Cost called the Group Tour Cost. As noted above the Operator is required to either confirm or decline the booking via Clean Travel’s Messaging System (also known as E2B) within the specified timeframe (which is generally within 48 hours of when the booking is requested, as determined by Clean Travel in its sole discretion) or the requested booking will be automatically cancelled. If a requested booking is cancelled (i.e. not confirmed by the applicable Operator), any amounts collected by Clean Travel will be refunded to such Traveller, depending on the selections the Traveller makes via the Site and Application, and any preauthorisation of such Traveller’s credit card will be released, if applicable, and you acknowledge we will refund these amounts as soon as possible but the speed at which these amounts are returned to your credit card is often something you will need to discuss with our bank and is not something we are responsible for. It is important that all communication is made by you with the Operator using Clean Travel’s Messaging System because this will help in the event of disputes and Clean Travel reserves the right not to rely on emails exchanged by you and the operator. Plus any transaction completed outside the Clean Travel Messaging System will not enable you to use Clean Travel Credits, savings and other promotional offers. Unless otherwise stated on the tour booking page, you agree to pay Clean Travel for the Deposit for any booking requested in connection with your Clean Travel Account if such requested bookings are confirmed by the applicable Operator if the departure date is greater than 60 days to the booking date. Unless otherwise stated on the tour booking page, if the departure date is within 60 days of the booking date the Group Tour Cost is payable. If you have paid a Deposit then the balance of payment will be automatically deducted from the credit card stored in your Account Profile (unless otherwise stated) 60 days prior to the departure date. In order to establish a booking pending the applicable Operator’s confirmation of your requested booking, you understand and agree that Clean Travel, on behalf of the Operator, reserves the right, in its sole discretion, to (i) obtain a pre-authorisation via your credit card for the Part Payment and/or (ii) charge your credit card a nominal amount, not to exceed one dollar ($1), or a similar sum in the currency in which you are transacting (e.g. one euro or one British pound) to verify your credit card. Once the Operators confirms your booking, Clean Travel will collect the payment in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable Listing. Please note that Clean Travel cannot control any fees that may be charged to you by your bank related to Clean Travel’s collection of payments, and Clean Travel disclaims all liability in this regard. In connection with your requested booking, you will be asked to provide customary billing information such as name, billing address and credit card information either to Clean Travel or its third party payment processor. You agree to pay Clean Travel for any confirmed bookings made in connection with described on the Site or Application – e.g. by credit card. You hereby authorise the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by Clean Travel or indirectly, via a third party online payment processor or by one of the other payment methods as may be described on the Site or Application. If you are directed to Clean Travel’s third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Once your confirmed booking transaction is complete you will receive a confirmation email summarising your confirmed booking and the Operator will email documentation and vouchers to your email address.
In consideration for providing the Services, Clean Travel collects a service fee only from Operators (“Service Fees”). A Service Fee is a percentage of the amount of the Group Tour Cost or the Forfeited Tour Cost (only applicable for tours cancelled by the traveller – see section below) which is defined in the Operator’s Clean Travel’s Dashboard. Where applicable, Taxes may also be charged in addition to the Service Fee. Services Fees are deducted from the Group Tour Cost or the Forfeited Tour Cost before remitting the balance to the Operator (please note that we will not be responsible for delays in remitting pay-outs, which can vary based on the bank, currency, location, etc). Balances over US $500 will be remitted by Clean Travel to Operators via direct deposit or other payment methods described on the Site or via the Application, in the Operator’s currency of choice, depending upon the selections the Operator makes via the Services. Please note that for any payments by Clean Travel, we will pay our bank’s costs and you are responsible to pay your bank’s costs. If you request a pay-out when your balance is under US $500 then you must pay all bank costs. More information on Service Fees can be found in your Dashboard by going to Profile > Clean Travel Package. Except as otherwise provided herein, Service Fees are non-refundable.
If, as a Traveller, you cancel your requested booking before the requested booking is confirmed by an Operator, Clean Travel will cancel any pre-authorisation to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time (7-10 business days). You agree to pay Clean Travel the Deposit for any booking requested in connection with your Clean Travel Account if such requested bookings are confirmed by the Operator. Once your booking is confirmed by the Operator, your Group Tour is non-refundable. Unless otherwise stated on the booking page of the tour, the following rules shall apply to cancellations & refunds. If you provide notice of cancellation to the Operator prior to 60 days to departure, only your Deposit will be non-refundable. This deposit will be retained in line with our Lifetime Deposit Guarantee policy. If you request to cancel a tour between 60-31 days before the departure date 50% of the Group Tour Costs will be forfeited and the balance will be refunded to your credit card within a commercially reasonable time period (usually within 10 working days). If you request to cancel a tour between less than 30 days before the departure date 100% of the Group Tour Costs will be forfeited.
This cancellation must be done by sending an email to booking@cleantravel.org with the name of the tour you want to cancel and for the reason. Cancellation of transfers, pre and post accommodation, optional tours, single supplements are treated differently where if the cancellation is made before 31 days prior to departure we will provide a full refund of those costs. However, if cancellation is made within 31 days to departure 100% of these costs will be forfeited. Cancellation of permits will result in the costs being 100% forfeited. Neither Clean Travel nor the operators selling their tours on Cleantravel.org offer or pay any discounts or refunds for missed or unused services which were missed or unused by the traveller due to no fault of Clean Travel, or operators working with Clean Travel, which shall include any termination of the traveller’s participation in the tour due to the traveller’s own fault, negligence or breach of these Terms. All traveller complaints about their experience on tour will be passed onto the tour operator’s team to resolve. Clean Travel is committed to working with tour operators to achieve a high level of service. If the response time and/or response quality of the tour operator however continue to fall below acceptable timing and quality despite our working together to rectify any issues, Clean Travel reserves the right to remove the operators’ tour listings from cleantravel.org Marketplace, Affiliate websites, Mobile Apps and remove any Applications provided by us.
If an Operator cancels a confirmed booking made via the Services, (i) Clean Travel will refund any Payment for such booking to the applicable Traveller within a commercially reasonable time of the cancellation and (ii) the Traveller may receive an email or other communication from Clean Travel containing alternative Listings and other related information. If the Traveller requests a booking from one of the alternative Listings this will be treated like a new group tour booking. If an Operator cancelled a confirmed booking and you, as a Traveller, have not received an email or other communication from Clean Travel, please contact Clean Travel at info@cleantravel.org
Certain Group Tours may be weather-dependent. Notwithstanding the foregoing, in the event of inclement weather, the Operator has the discretion as to whether the weather conditions will prevent the Group Tour from taking place. As an Operator, if you need to cancel an Group Tour for reasons of inclement weather, you must contact the Traveller and Clean Travel (at booking@cleantravel.org) as early as possible. Subject to the Traveller’s consent, the Operator and the Traveller may choose to reschedule the Group Tour for another date. If the Group Tour cannot be rescheduled, as a Traveller, please contact Clean Travel so we may assist in finding a replacement, non-weather-dependent Group Tour. For clarity, in the event the alternative Group Tour is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Group Tour is of a lower price, you may be entitled to a partial refund for the difference. As a Traveller, if you have contacted Clean Travel as provided above and Clean Travel is unable to find you a replacement Group Tour, Clean Travel may refund the Payment for such booking to the Traveller within a commercially reasonable time of the cancellation.
You understand and agree that you are solely responsible for determining your applicable Tax reporting requirements in consultation with your tax advisors. Clean Travel cannot and does not offer Tax-related advice to any Members of the Services. Additionally, please note that each Operator is responsible for determining local indirect Taxes and for including any applicable Taxes to be collected or obligations relating to applicable Taxes in Listings.
As part of the Services, Clean Travel may provide a feature through which Travellers may view prices for various Listings in foreign currencies. You understand and agree that these views of prices are for informational purposes only and may not be the official local price for the Operator’s Listings. If you (as a Traveller) request a booking, you will be notified of the currency in which you will be charged together with the corresponding amount of the Payment, if your booking is confirmed by an Operator. The currency in which you will be charged may be determined by Clean Travel based on the payment method you select and the location of the Group Tour in the Listing you are booking. If the currency in which you will be charged is different from the currency chosen by the Operator to receive payment, Clean Travel will be responsible for the required currency conversion processing, including the costs thereof, which will be calculated based on the most current applicable foreign exchange rate that Clean Travel has uploaded to the Site as of the date and time that your booking is confirmed (the “Applicable Exchange Rate”).
You acknowledge that the Applicable Exchange Rate used for currency conversion processing may not be identical to the applicable market rate in effect at the specific time such processing occurs because: (i) although Clean Travel would update the Applicable Exchange Rate on a regular basis, it would not update such rate on a real-time basis; and (ii) the Applicable Exchange Rate may include an incremental cost or margin that is not included in the applicable market rate. For the avoidance of doubt, Clean Travel would retain any profits (and will bear any losses) that result from such currency conversion processing due to changes in the applicable foreign exchange rate between the date your booking is confirmed and the date Clean Travel makes payment to an Operator.
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Content. In connection with your use of the Services, you may not and you agree that you will not: violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations; use manual or automated software, devices, scripts robots, other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Site, Application, Services or Content; use the Services for any commercial or other purposes that are not expressly permitted by these Terms; copy, store or otherwise access any information contained on the Services or Content for purposes not expressly permitted by these Terms; infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights; interfere with or damage the Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; use the Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers; use the Services in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to Group Tours; “stalk” or harass any other user of the Services or collect or store any personally identifiable information about any other user other than for purposes of transacting as a Clean Travel Traveller or Operator; offer, as an Operator, any Group Tours that you do not yourself have permission to provide (without limiting the foregoing, you will not list Group Tours as an Operator if you are serving in the capacity of an agent for a third party); offer, as an Operator, any Group Tour that may not be provided pursuant to the terms and conditions of an agreement with a third party; register for more than one Clean Travel Account or register for a Clean Travel Account on behalf of an individual other than yourself; contact an Operator for any purpose other than asking a question related to a booking, such Operator’s Group Tours or Listings; contact a Traveller for any purpose other than asking a question related to a booking or such Traveller’s use of the Services; when acting as a Traveller or otherwise, recruit or otherwise solicit any Operator or other Member to join third party services or websites that are competitive to Clean Travel, without Clean Travel’s prior written approval (for clarity and without diminishing any of Clean Travel’s rights to enforce these Terms, Clean Travel may cancel such offending Member’s Clean Travel Account, permanently block such Member from access to the Service, and take any legal action Clean Travel deems appropriate against such Member, including by prosecuting such Member to the fullest extent of the law); impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation or non-affiliation with any person or entity, or otherwise post any reviews that exhibit a conflict of interest (for example, by posting reviews for your or your employer’s Listing); use automated scripts to collect information or otherwise interact with the Services; use the Services to find an Operator or Traveller and then complete a booking of an Group Tour transaction independent of the Services, whether or not you do so in order to circumvent the obligation to pay any Service Fees related to Clean Travel’s provision of the Services; as an Operator, submit any Listing with a false or misleading price information, or submit any Listing with a price that you do not intend to honour; post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances; systematically retrieve data or other content from the Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise; use, display, mirror or frame any portion of the Services, or any individual element within the Services, Clean Travel’s name, any Clean Travel trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Clean Travel’s express written consent; access, tamper with, or use non-public areas of the Services, Clean Travel’s computer systems, or the technical delivery systems of Clean Travel’s providers; attempt to probe, scan, or test the vulnerability of any Clean Travel system or network or breach any security or authentication measures; avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Clean Travel or any of Clean Travel’s providers or any other third party (including another user) to protect the Services or Collective Content; forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Collective Content to send altered, deceptive or false source-identifying information; attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Collective Content; or advocate, encourage, or assist any third party in doing any of the foregoing.
See Clean Travel’s Privacy Policy and for information and notices concerning Clean Travel’s collection and use of your personal information.
The Services (including the Site and Application) and Collective Content are protected by copyright, trademark, and other laws of Austria and foreign countries. You acknowledge and agree that the Services (including the Site and Application) and Collective Content, including all associated intellectual property rights is the exclusive property of Clean Travel and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services (including the Site and Application) or Collective Content.
Subject to your compliance with the terms and conditions of these Terms, Clean Travel grants you a limited, non-exclusive, non-transferable license to (i) access and view any Clean Travel Content solely for your personal and non-commercial purposes and (ii) access and view any Member Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Services or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Clean Travel or its licensors, except for the licenses and rights expressly granted in these Terms.
We may, in our sole discretion, permit Members to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Services, you hereby grant to Clean Travel a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, or by means of the Services. Clean Travel does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content. You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Clean Travel the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Clean Travel’s use of the Member Content (or any portion thereof) on, through or by means of the the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You must not store illegal content on the Site and we will monitor our site regularly for such illegal content. Please be aware that if you upload illegal content you could be subject to a fine of up to US $25,000.
Clean Travel’s Friends with the World referral program allows Travellers to earn Clean Travel Travel Credits for every non Clean Travel customer you refer that makes a qualified booking with Clean Travel. There is no limit to the amount you can earn over the lifetime of your participation across all referrals, but you can only earn a maximum of one referral credit from each person you refer. You must be eligible to accumulate and redeem Travel Credits and maintain a Clean Travel account in good standing, to be eligible to earn Travel Credits.
To participate, refer friends who are not currently Clean Travel members and who have never booked a tour with Clean Travel by sending them your personal invite link, available in your member’s area on the Site. If the New User clicks your unique invite link (or enters your invite code) and books directly with Clean Travel using your 5% discount, Clean Travel will deposit 5% of your friends’ tour value on the day your friend books the tour, to your Clean Travel Account. You must be signed into your Clean Travel account to use your Travel Credits. These credits can be used to book any tour directly with Clean Travel. Travel Credits are non-refundable. On cancellation of a tour, any Credits used for a booking will form part of your lifetime deposit guarantee. If you cancel a tour, any Credits held in your Clean Travel Account will be removed. Clean Travel reserves the right to revoke and claim Travel Credits from users when Tour Bookings are cancelled or abuse of the program has been detected.
Clean Travel provides various tools to help you share your unique invite link. You may also share your unique invite link via email and social media to friends and family. You may not however share your personal link on public forums or coupon Sites. If you do this, it is a violation of this Agreement and Clean Travel may terminate your Account and you will forfeit all your credits in your account.
Clean Travel provides Credits as part of our Rewards Program. These Credits are based on the tour you book and they are deposited to your Clean Travel Account within 30 minutes of your booking being confirmed on an eligible tour. These Credits can be used on the same basis as outlined above.
Clean Travel also may offer Promo Codes from time to time and unless otherwise stated they have an expiry period of 30 days. Promo Codes can only be used for bookings for tours and the same basis as outlined above. Only one Promo Code can be added/used per booking and they may NOT be combined with Travel Credits. Clean Travel reserves the right at any time to modify or discontinue the Friends with the World Referral and Rewards program either temporarily or permanently (or any part thereof) with or without notice. Clean Travel will not be liable to you in the event of any modification, suspension or discontinuance of this program. Clean Travel reserves the right to cancel, revoke, or otherwise prevent the issuance of Travel Credits in any suspected case of fraudulent use or misuse of this program and does not need to provide any details or explanation. Travel Credits are not redeemable for cash or equivalents. Clean Travel’s Promo Codes and Travel Credits cannot be applied on existing bookings.
The Services may contain links to third-party websites or resources. You acknowledge and agree that Clean Travel is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Clean Travel of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
All trademarks, service marks, logos, trade names and any other proprietary designations of Clean Travel used herein are trademarks or registered trademarks of Clean Travel. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services (“Feedback”). You may submit Feedback by emailing us at info@cleantravel.org. You acknowledge and agree that all Feedback will be the sole and exclusive property of Clean Travel and you hereby irrevocably assign to Clean Travel and agree to irrevocably assign to Clean Travel all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At Clean Travel’s request and expense, you will execute documents and take such further acts as Clean Travel may reasonably request to assist Clean Travel to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
Clean Travel respects copyright law and expects its users to do the same. It is Clean Travel’s policy to terminate in appropriate circumstances the Clean Travel Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted.
We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate your access to the Services, and (b) deactivate or cancel your Clean Travel Account. Termination of Clean Travel Account may occur if there is (a) evidence of sexual exploitation of children, (b) fraudulent activity that causes harm, (c) evidence to not contribute with any of the 3 pillars of the Clean Travel community model as stipulated in the sign-up form, or (d) evidence of any other conduct that goes against Clean Travel Code of Conduct.
You may cancel your Clean Travel Account at any time by sending an email to info@cleantravel.org. Please note that if your Clean Travel Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or Feedback. Operators agree that should they cease their licence to use Clean Travel’s solutions, that the Tour Review content captured using Clean Travel will still be available for use by the Operator subject to certain limitations and conditions. Clean Travel’s XML file must NOT be accessed. The reviewers Facebook ID or Profile image must NOT be used or displayed anywhere. Whenever the tour review content is displayed the following attribution MUST be properly and clearly provided to Clean Travel on every page where this content appears: “These tour reviews were written on cleantravel.org” where ‘tour reviews’ must be a link to ‘www.cleantravel.org’.
IF YOU CHOOSE TO USE THE SERVICES, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT CLEAN TRAVEL DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, TRAVELLERS AND OPERATORS, BUT MAY CONDUCT SUCH BACKGROUND CHECKS IN ITS SOLE DISCRETION. THE SERVICES (INCLUDING THE SITE AND APPLICATION) AND COLLECTIVE CONTENT ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, CLEAN TRAVEL EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
CLEAN TRAVEL MAKES NO WARRANTY THAT THE SERVICES OR COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY GROUP TOURS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. CLEAN TRAVEL MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, GROUP TOURS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CLEAN TRAVEL OR THROUGH THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY OPERATORS OR TRAVELLERS. YOU UNDERSTAND THAT CLEAN TRAVEL DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SERVICES OR TO REVIEW OR VISIT ANY GROUP TOURS. CLEAN TRAVEL MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, TRAVELLERS AND OPERATORS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIsED BY CLEAN TRAVEL OR TAKE PLACE DURING AN GROUP TOUR. NOTWITHSTANDING CLEAN TRAVEL’S APPOINTMENT AS THE LIMITED AGENT OF THE OPERATORS FOR THE PURPOSE OF ACCEPTING PAYMENTS FROM TRAVELLERS ON BEHALF OF THE OPERATORS, CLEAN TRAVEL EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY TRAVELER OR OTHER THIRD PARTY.
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES AND COLLECTIVE CONTENT, YOUR LISTING OR BOOKING OF ANY GROUP TOURS VIA THE SERVICES, AND ANY CONTACT YOU HAVE WITH OTHER USERS WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER CLEAN TRAVEL NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR THE COLLECTIVE CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE SERVICES OR COLLECTIVE CONTENT, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES OR FROM YOUR LISTING OR BOOKING OF ANY GROUP TOUR VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CLEAN TRAVEL HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL CLEAN TRAVEL’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SERVICES INCLUDING, BUT NOT LIMITED TO, FROM YOUR LISTING OR BOOKING OF ANY GROUP TOUR VIA THE SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR COLLECTIVE CONTENT AND IN CONNECTION WITH ANY OR INTERACTIONS WITH ANY OTHER MEMBERS, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SERVICES AS A TRAVELER IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A GUIDE, THE AMOUNTS PAID BY CLEAN TRAVEL TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CLEAN TRAVEL AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You agree to release, defend, indemnify, and hold Clean Travel and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Collective Content or your violation of these Terms; (b) your Member Content; and (c) your (i) interaction with any Member, (ii) booking of an Group Tour, (iii) creation of a Listing or (iv) the use, condition or quality of an Group Tour, including, but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of participating in or booking an Group Tour.
You may not use, export, re-export, import, or transfer the Application except as authorised by Australian law, the laws of the jurisdiction in which you obtained the Application, and any other applicable laws. In particular, but without limitation, the Application may not be exported or re-exported: (a) into any Australian embargoed countries.
If you participate in a Tour with an Operator who you feel is acting or has acted inappropriately, including but not limited to, anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) does not take adequate measures to protect children welfare, (iii) you suspect of stealing from you, or (iv) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Clean Travel by contacting us with your police station and report number at info@cleantravel.org; provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
These Terms constitute the entire and exclusive understanding and agreement between Clean Travel and you regarding the Services and Collective Content, and any bookings or Listings of Group Tours made via the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Clean Travel and you regarding bookings or listings of Group Tours, the Services and the Collective Content.
You may not assign or transfer these Terms, by operation of law or otherwise, without Clean Travel’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Clean Travel may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Clean Travel (i) via email (in each case to the address that you provide) or (ii) by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
These Terms will be interpreted in accordance with the laws of Victoria, Australia, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Victoria for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.
We do not allow persons who are aged eighteen or under to sign up as Clean Travel Community partners.
The failure of Clean Travel to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of Clean Travel.
Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
Travellers: You agree that this website, in their sole discretion, may award rewards and prizes to travellers and businesses as they see fit and we will do not need to justify the methodology behind our decisions. The prizes and rewards supplied are not redeemable for cash and this website reserves the right to cancel and withdraw any such rewards and prizes at its sole discretion without any justification required. By using our Tour Contest Application, your contact details will be included in Clean Travel’s Newsletter which shall contain a mandatory opt-out at the base of each email to allow you to unsubscribe if you so choose.
Operators: Our Contest App Promotions are subject to these conditions: To access the current pool of contest entrants you must agree to allow Clean Travel to notify your past and future entrants about new Contests within Clean Travel’s network. This does not mean Clean Travel will provide the email addresses, names, etc of your entrants to other companies, we use Facebook’s 1:1 Notification API to notify past entrants about new contests that have been started. The entrants have the right to unsubscribe from these Facebook notifications and have the choice to participate in any future Contests run by yourself or other companies in Clean Travel’s network. It is not possible to target specific entrants from other companies in Clean Travel’s network. If you don’t agree with the above terms your Contest entrants will not be added to the pool and you can continue to run contests via your own Facebook Page, driving new entrants from your own marketing and advertising channels.
By registering; using our Services and/or providing your email address, you understand that you will receive regular email updates about the platform, travel and other community related matters. Each email you receive shall contain a mandatory opt out at the base of each email to allow you to unsubscribe if you so choose.
If you have any questions about these Terms, please contact Clean Travel at info@cleantravel.org